A lot of articles have been written about how consumers in general make decisions about purchasing a product or a service. One thing is for certain, social media and the ability to read other people’s recommendations is playing an increasingly significant part in most consumers’ buying habits.

In a recent survey by Nielsen, 90% of people said they trusted recommendations from people they know (perhaps not surprising), while an impressive 70% trusted the opinions of other consumers posted online. These were followed closely by brand websites, editorial (invariably someone’s PR) and brand sponsorships.

The Internet has given the consumer the ability to post information online without having to go through a third party. Such “straight-from-the-horse’s-mouth” communication is clearly very powerful, demonstrating the potential of social media as a marketing tool.

Be warned though, social media can be as destructive as it can be helpful. Marketing a service or product through blogs, forums, social networks and other online communities necessitates losing control. One has to be a) supremely confident in the quality of what’s on offer, and b) willing to take the good with the bad!